After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
Shipping costs are $10 without the reference to the amount and what item you order.
If you wish to query a delivery please contact us at email@example.com.
Your order(s) will be dispatched within 24 hours of the payment being received via Australia Post. Expected to deliver within 7-10 days after your item is shipped, however if goods are unavailable delivery will take a little longer.
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore advise you take out shipment registration of insurance with your postal carrier. www.dicapac.com.au will not be responsible for parcels lost or damaged in transit if you choose not to insure.
To return an item for refund:
You can exchange unused merchandise (returned in original condition sold) for a replacement item of equal value. If a replacement item is of greater value than your original order, please contact the customer care representative to email@example.com for your payment info.
To exchange an item: